Welcome to CJB Motors website privacy notice.
CJB Motors respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how CJB Motors collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
CJB Motors is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Our full details are:
Full name of legal entity: CJB Motors
Name of data privacy manager: Carl Benger
Email address: sales@cjbmotors.co.uk
Postal address: 8 Aria Park Mansfield Sherwood Ave, Nottinghamshire, NG18 4ZE
Telephone number: 01623 571860You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
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How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback. -
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer (a) Identity (b) Contact Performance of a contract with you To process and deliver your enquiry, request or order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Manage financial applications (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services) To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to improve our website, services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To make suggestions and recommendations to you about services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our services and grow our business) Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
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Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
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Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
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Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
Customer Reviews
Fantastic experience from start to finish. We live in Dorset and had seen the ideal first car for my daughter, Carl was helpful , honest and not pushy... Read More
Anne
Cannot thank Carl enough. Previously had bad experiences with car dealerships, due to being pushy and not transparent. But the whole process was seaml... Read More
Kristen
Just bought a new car from Carl. Did a part exchange he was very understanding and helpful. We needed to upgrade to a bigger car as we are starting a... Read More
Alice
We purchased a very nice 2017 Skoda Citigo from CJB Motors. Carl was very helpful, friendly and willing to go above and beyond to help the part exchan... Read More
Matthew
Highly recommend, great service. Friendly helpful. Love my new car. No pressure, Very happy all round. Thank you... Read More
RACHAEL
I was happy with the service at CJB Motors Ltd because Carl was very accommodating and knowledgeable. He took the time with us (way past his working h... Read More
Miss Tsan
I recently found myself in the position of needing a replacement car in a very short period of time. I happened upon CJB Motors by chance, and in hind... Read More
TLJ
CJB Motors Ltd staff were good because they were efficient and able to help quickly when I was in a difficult spot. I travelled a fair way to buy the... Read More
Mrs Mitchell
5 stars really isn’t enough to demonstrate the service I have received today. Carl provided me with the best buying experience I have ever had- from... Read More
Diana
A pleasure doing business with Carl not pushy explained everything clearly didn't feel pressured to buy the car he went above and beyond what you woul... Read More
Gary Meek
Really good service received from the owner. The car I was looking for was all clean with full service history meaning they value what they're selling... Read More
Volay MCV
CJB Motors Ltd was fantastic because Carl was very friendly, and eager, answered all questions happily and explained all the paperwork clearly... Read More
Isaac
CJB Motors Ltd were great because they are very lively with the customers, happy to go beyond to give a great experience and customer service... Read More
Mr Chiru
I've just recently bought a car -Mercedes A250 - from CJB Motors. I would highly recommend them! Carl was so helpful and friendly. He wasn’t pushy a... Read More
Adele
Really good service received from the owner. The car I was looking for was all clean with full service history meaning they value what they're selling... Read More
Mario
Great experience, Carl is always available to answer all questions and made me feel very comfortable throughout the whole process. Even after the sale... Read More
Joana Louro
Highly recommend if you're looking for a car. Carl is genuine and helpful. Serviced, MOT'd and even refurbed the alloys on request. Has great offers o... Read More
Adam
My husband and I bought a car last week from Carl at CJB Motors. It was a pleasure doing business with Carl. His showroom was lovely and clean. We wer... Read More
Denise
Everything about the process of buying a car from CJB motors was amazing, very good customer service and very helpful, Carl did everything to make sur... Read More
Katie Rose
Highly recommend CJB Motors if you’re looking to purchase your next car. Carl was really polite, helpful and friendly. He was always honest with eve... Read More
Demi
Would 1000% recommend CJB Motors. Carl was really helpful and so polite and professional and helped me through everything everything went smoothly fro... Read More
Shannon Payne
Carl was so helpful & kind when I needed to get my first ever car, I love it & after visiting quite a few garages already, his stood out as being incr... Read More
Becki Clarke
Carl was amazing, absolutely couldn't do enough to make sure I got a car I loved, and he even does blue light deals! Which is always a bonus... Read More
Ellena
Really good experience. Carl was great. Very helpful and nothing too much trouble. No pressure sales tactics either.... Read More
Keith
CJB Motors have been great with me....not only during purchasing the car, but also with the aftercare. Can't recommend them enough... Read More
Ben
I’m highly satisfied with the service CJB motors provided. High quality respect and workmanship. Very helpful when needing information on cars. Woul... Read More
Mr Evans
It's rare that you find an honest car salesman. But we found one! Carl was personable, professional and - when challenged on one thing- answered me ho... Read More
Kaley
What a pleasure buying a vehicle from Carl the owner of CJB Motors. A true professional. Fantastic customer service, easy to deal with, and a wonderfu... Read More
Phil Brooks
Absolute brilliant service sold our BMW hassle free ! Marketing, warranty all customer handling taken care of... Read More
Johnthan
Very pleasant guy. Very welcoming. Easy to talk to with no pressure sales pitch. Would recommend anyone to come take a look.... Read More
Tony
I would highly recommend CJB motors. Carl was very attentive, genuine and honest throughout the whole transaction. He even made sure I had plenty of p... Read More
Tom
Carl was a delightful man to deal with, totally straightforward with no pressure when negotiating the purchase of a car from him and a trade in of my... Read More
Peter Davies
I cannot recommend CJB motors highly enough. The honesty and quality of customer service was first class. Carl was professional and incredibly helpful... Read More
Dawn
Could not thank Carl enough! Carl is the loveliest and was super helpful. Getting a car on Finance from Carl was also super quick and easy. Highly rec... Read More
Courtney
Myself and my mum went to CJB motors in a crisis. My mum who is a nurse requires her car to work. Her main car unexpectedly needed urgent repairs that... Read More
Emily
Really pleased with the service and ease of buying a new vehicle through CJB. Big thanks to Carl. 5 star ⭐️... Read More
Bradley
Purchased my new van through CJB. Very pleased with the professionalism and ease of the process. Carl was always there to help with any queries. Defin... Read More
Bradley
My wife and I have just purchased a rav 4 from CJB motors Ltd and the service we have received from Carl was simply amazing. No hard sell from this lo... Read More
Steve
Would definitely recommend CJB Motors for your next car. We sold our car through them achieving the best possible price and Carl got this for us no pr... Read More
Mark
Fantastic service at CJB Motors -- friendly, efficient and helpful. A pleasure to deal with.... Read More
Callum
I am so happy with the car its just as Carl said it was and he was so helpful and went out of his way to make sure everything went as it should, I wis... Read More
Tracey
Carl was brilliant from start to finish He went above and beyond for us. It was a pleasure. CJB motors are highly recommended!!!!... Read More
Rob
Can not recommend CJB Motors enough. Carl is a top guy that goes above and beyond to make sure you are happy. Service is a guaranteed A++++... Read More
Stuart
I received excellent customer service nothing was too much trouble. Carl is very honest and approachable I can thoroughly recommend CJB Motors as a pl... Read More
Gents Dudley
Fantastic personal service from Carl, excellent communication throughout the whole process and superb service before, during and afterwards. Would def... Read More
Matthew Morris
Fantastic personal service from Carl, excellent communication throughout the whole process and superb service before, during and afterwards. Would def... Read More
Matthew Morris
Great customer service from start to finish from Carl Very understanding when I had to make a few changes when wanting to view the car Answered all qu... Read More
Garry
First class service from Carl. Very helpful and not pushy. Really pleased with my new car. Would highly recommend.... Read More
Carlene
Excellent service fantastic car My son loved it. Would highly recommend CJB as a great place to get your next car. thank you Carl... Read More
Matthew
What a great experience buying a car from cjb motors was, Carl's cars are all fantastic, he is a genuinely lovely honest guy, highly recommend this bu... Read More
Lindsey
Impeccable service from start to finish, great communication throughout the whole transaction, Carl went above and beyond. A lovely gentleman to do bu... Read More
Jo
Having purchased a fantastic vehicle at the weekend from cjb motors I can thoroughly recommend this company. Carl who sold me my vehicle made the whol... Read More
Lindsey
Contact Details
8 Aria ParkMansfield
Sherwood Ave
Nottinghamshire
NG18 4ZE 01623 571860 07494488612 sales@cjbmotors.co.uk